ae77 premium Terms and Conditions

1 General Provisions and Applicability

These terms and conditions ("Terms") apply to the ae77 premium platform and all services, games, promotions and features under it. By visiting the website, registering an account, making a deposit or playing any game, the user automatically agrees to comply with these Terms.

ae77 premium reserves the right to amend these Terms at any time. Continued use of the platform after any change will be treated as acceptance of the updated terms. Users are therefore advised to visit this page regularly.

1.1 User Eligibility

• Every user must be 21 years of age or older.
• The user must be a natural person residing in Bangladesh.
• All information provided at the time of registration must be accurate and complete.
• A user may operate only one account.
• ae77 premium employees or their family members are not eligible to play on this platform.

1.2 Interpretation of Terms

Wherever "we", "our" or "ae77 premium" appears in these Terms, it refers to the entity operating the platform. "You" or "user" refers to any registered or unregistered visitor. To learn more about us, please read our About Us page.

2 Account Registration and Verification

To enjoy full access to ae77 premium, an active and verified account is required. During registration, you must provide your correct name, mobile number and date of birth. Accounts registered with false information may be cancelled at any time, and in such cases the balance may be forfeited.

2.1 Account Security

• Your password must always be kept confidential and must not be shared with anyone.
• If you suspect unauthorised access to your account, contact support immediately.
• Allowing any third party to control your account is strictly prohibited.
• Accounts may not be transferred or sold.

2.2 Identity Verification (KYC)

Before withdrawals above a certain amount or claiming certain bonuses, ae77 premium may request a copy of your national ID card or passport for identity verification. If this verification process is not completed, fund withdrawals may be temporarily suspended.

3 Financial Transactions — Deposits and Withdrawals

All financial transactions on ae77 premium are carried out in Bangladeshi Taka (৳). Accepted payment methods on the platform are: bKash, Nagad, Rocket, Upay and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank and other major banks). The same methods are available for withdrawals.

3.1 Deposit Conditions

• The payment account used for a deposit must be registered in the user's own name.
• Deposits from third parties are not accepted and may be returned.
• If there is a technical delay in processing a deposit, you may contact support.

3.2 Withdrawal Conditions

• Account verification must be completed before a withdrawal request can be processed.
• Withdrawals from a bonus balance are not permitted until the wagering requirements of any active bonus have been met.
• In cases of suspicious activity, ae77 premium may temporarily suspend a withdrawal.
• Withdrawals are generally completed within 5 to 30 minutes.

4 Bonuses and Promotional Offers

ae77 premium offers various types of bonuses and promotions. Each bonus has its own conditions, and failure to follow them may result in the bonus being cancelled. The general bonus terms are set out below.

4.1 Welcome Bonus

ae77 premium gives a 200% bonus on your first deposit, up to a maximum of ৳20,000. The wagering requirement for the bonus is 15 times the bonus amount. For example: a ৳1,000 deposit gives a ৳2,000 bonus, making a total balance of ৳3,000, and ৳30,000 (৳2,000 × 15) must be wagered before withdrawal.

4.2 Other Promotions

• ae77 premium Weekly Reload Gift: 30% on qualifying deposits each week, up to ৳5,000 — wagering 18x, minimum deposit ৳500.
• ae77 premium Slots Fun Bonus: 50% once per day on slot games, up to ৳8,000 — wagering 20x.
• Friday Special Reward: 40% automatically every Friday, up to ৳6,000 — wagering 15x.
• Birthday Special: Up to ৳1,500 reward on your verified birthday — wagering 10x.
• Refer a Friend Bonus: Up to ৳2,000 for each successful referral — wagering 12x.

4.3 General Bonus Terms

• A promotion may be claimed only once unless the promotion's own description states otherwise.
• Bonuses may not be transferred from one account to another.
• If any promotion is abused, ae77 premium reserves the right to cancel the bonus and suspend the account.
• If a withdrawal is made while a bonus is active, the bonus and any winnings earned from it will be cancelled.

5 VIP Program and Cashback

The ae77 premium VIP program has four tiers. Through regular gaming you can gradually move up to higher tiers, and the weekly cashback rate increases at each tier.

Weekly cashback is calculated based on the net loss for the week (total bets minus total winnings). Example: if a Gold member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 1.1% = ৳220.

6 Gaming Rules and Fair Play Policy

All games on ae77 premium are conducted in a transparent and fair manner. Any fraudulent activity, use of bots, software manipulation or any other improper method during gaming is strictly prohibited.

6.1 Prohibited Activities

• Using multiple accounts to take advantage of bonuses.
• Exploiting any technical flaw in the game or payment system.
• Playing games with the help of third-party software or automation tools.
• Conducting money laundering or suspicious financial transactions.
• Colluding fraudulently with other users in a game.

6.2 Technical Issues

If a game result is affected by a server outage or loss of connection, ae77 premium will resolve the matter based on the last verifiable result. In such situations, technical logs and server data will be considered the final evidence.

7 Privacy and Data Protection

ae77 premium treats the security of users' personal information as a top priority. SSL encryption is active on the platform and sensitive information is stored securely. To learn in detail how personal information is collected, stored and used, please read our Privacy Policy.

7.1 Limits on Use of Information

• User information is used only for the purpose of providing services and verifying accounts.
• Information is not shared with third parties except where required by law.
• Users may contact support to opt out of marketing communications.

8 Responsible Gaming and Self-Control

ae77 premium takes responsible gaming seriously. The platform provides users with the ability to set deposit limits, take session breaks and temporarily suspend their account. To avoid the negative effects of gaming and maintain healthy habits, visit our Responsible Gaming section.

8.1 Self-Exclusion

A user may choose to temporarily close their account for a set period. To use this option, contact the support team. During the self-exclusion period, no deposits or gameplay will be possible on the account.

8.2 Protection of Minors

No one under the age of 21 may use this platform. Parents and guardians are advised to keep their devices and payment accounts secure so that minors cannot gain access.

9 Account Closure and Suspension

ae77 premium reserves the right to temporarily suspend or permanently close any account without notice for any of the following reasons:

• Violation of any provision of these Terms.
• Operating an account with fake or false information.
• Fraudulent bonus claims or abuse of the system.
• Suspicious financial activity or money laundering.
• Misconduct towards other users or staff.

A user may also voluntarily close their account. In that case, any active bonuses will be cancelled and the remaining real money balance will be returned.

10 Dispute Resolution and Contact

If you have a complaint about any transaction or gaming result, please contact the support team first. ae77 premium provides assistance in Bengali and English 24 hours a day, 7 days a week via live chat and email.

10.1 Complaint Submission Process

• Contact support with a detailed description of the issue, along with the relevant date and transaction information.
• The support team will review the complaint and provide a resolution as soon as possible.
• You may also visit our Frequently Asked Questions (FAQ) section for answers to common questions.

10.2 Applicable Law

The laws of the jurisdiction in which the ae77 premium operating entity is registered will apply to the interpretation and enforcement of these Terms. Any dispute will first be addressed through negotiation.

11 Limitation of Liability

ae77 premium always strives to ensure uninterrupted availability of the platform. However, the service may be temporarily disrupted due to technical maintenance, cyberattacks, natural disasters or other unforeseen circumstances.

• ae77 premium is not responsible for any loss suffered by a user due to loss of internet connection.
• ae77 premium will not bear responsibility for losses caused by problems with a user's own device or network.
• ae77 premium bears limited responsibility for issues arising from the failure of third-party services (payment gateways, game providers).

12 Changes to and Validity of Terms

ae77 premium reserves the right to change, amend or remove any part of these Terms at any time. For significant changes, we will endeavour to notify registered users through the platform. Continued use of the platform after any change will be treated as acceptance of the updated terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be fully effective.